CFE Exam FAQs

The CFE Exam is administered through Prometric’s exam delivery system. After the ACFE has approved your CFE Exam application and you have paid the application fee, you will receive instructions for scheduling your four exam sections. You have the option of taking your exam sections at one of the many Prometric testing centers located throughout the world or at a private location of your choice using Prometric’s online remote proctoring platform.

Alternatively, if you attend an in-person CFE Exam Review Course, you may take the exam on site. 

Each CFE Exam section is considered a separate exam in the Prometric system and must be scheduled as a separate appointment. You may take all four sections at a testing center, remotely or using a combination of both options. Please be aware, however, that there is a $10 fee for each appointment at a testing center.

Remote proctoring allows you to take the CFE Exam from the comfort of your own home or office without having to travel or test near other people. However, remote proctoring is not right for everyone. A testing center might be a better option for you if:

• You do not have access to a computer that has a camera/microphone or meets the other technical requirements.
• Your computer has technical issues or security settings that are not compatible with the remote proctoring application.
• You do not have a private testing space available or are unable to guarantee that you will not be interrupted by other people.
• Your testing environment does not meet Prometric’s criteria (e.g., walls, a door, a clutter-free testing area).

To determine the location of the closest Prometric testing center, go to Prometric's ACFE website, select the “Locate” link in the left-hand sidebar and follow the instructions.

Yes, you can take the exam on a personal computer if you select the remote proctoring option. For additional information about how Prometric’s ProProctor^TM system works, visit ProProctor Candidate Information.

To test remotely, you need access to a computer capable of installing a lightweight application, a webcam capable of a 360-degree environmental check, a microphone, a stable internet connection and a private location. Please note that the exam is not compatible with tablets or phones.

While some people successfully use a work computer to test remotely, Prometric generally does not recommend testing on a corporate machine due to potential firewall, permissions and security settings that might not be compatible with the ProProctor^TM application. If you choose to test remotely on a corporate computer, make sure you review the following instructions:

PCs

Macs

We recommend running a system check prior to scheduling your exam to ensure that your network and computer are compatible with Prometric’s system. Please note, however, that the system readiness check does not take firewall and other security settings into consideration, so it is still possible that you might encounter problems when attempting to launch your exam. If you are at all concerned, it might be best to schedule your exam appointments at a testing center.

Specific system requirements include:

• Screen resolution:
• Recommended: 1920 x 1080
• Minimum: 1024 X 768
• Supported operating systems*:
• Windows: 8.1 or above
• MacOS: 12.0 or higher except Ventura 13.0-13.2.1
• Web browser: Latest version of Google Chrome
• Webcam: You must have a working camera connected to your device, external camera required if using a desktop
• Microphone/Speakers: Enabled/Unmuted
• Internet Connection:
• Download speed: 5.0 mbps or greater
• Upload speed: 0.5 mbps or greater

*The following are not supported or compatible with ProProctor:

• Mac OS Ventura 13.0-13.2.1
• All versions below Mac OS Monterrey  12.0
• Chrome OS
• Linux based distributions
• Virtual machines

Connecting your computer through a VPN will limit performance of the exam delivery software and may cause ProProctor^TM to block your access completely, so you’ll need to disable it prior to your exam. Reach out to your company’s IT support team for assistance on identifying your VPN and disabling it. If you choose to test from a corporate/work office, we strongly recommend you involve your IT team to resolve any issues, including potential firewall or VPN issues, long before test day.

Prometric recommends you use a webcam capable of moving around at a 360-degree angle for the remote proctoring security and environmental checks (i.e., a webcam that you can move around to show your entire testing environment). It is best to use an external camera or one that is built into a laptop. 

To schedule an exam, you must first receive approval from the ACFE. Once you have been granted eligibility, visit Prometric's ACFE website and decide whether you want to take your exam remotely or at a Prometric testing center. From there, click on the appropriate scheduling link. Prometric's scheduling tool shows available appointments in the morning and afternoon in AM/PM format. Make sure to choose the correct time frame.

Please note that there are two different scheduling paths, so it is important that you always return to the main ACFE page before scheduling your next appointment. Watch the video below this FAQ section to see the steps for scheduling your exam appointments.

You must first apply for the CFE Exam, pay the exam application fee and submit your supporting documents. When your exam application is approved, a green “Activate Eligibility” button will appear in your Certification Portal. Click this button when you are ready for your 60-day eligibility period to begin. The button will create your four exam section eligibilities and direct you to Prometric’s website so you can schedule your exams. Note that you will use the same eligibility number (your ACFE member number) for all four exams, but it will not activate until you click on the “Schedule Exam” button. If you are unable to use the “Schedule Exam” button or need a new exam eligibility for any reason, please contact the ACFE directly by emailing MemberServices@ACFE.com or call +1 (512) 478-9000 or (800) 245-3321).

Once you click on the “Activate Eligibility” button in your Certification Portal, you will have 60 days to schedule and take all four exam sections. Failure to complete an exam section in this time period may result in forfeiture of an exam attempt, as will failure to show up for a scheduled appointment.

There are two options for taking your exam through Prometric — you may go to a testing center or take the exam remotely at a private location of your choice. Both options involve live proctoring and therefore require you to schedule an appointment in advance. Scheduling your appointment ahead of time ensures your exam appointment will run smoothly and be staffed appropriately.

Prometric recommends you schedule your exam at least 30 days ahead of time to ensure you get the appointment of your choice. However, if your schedule is flexible and there is availability, you can schedule up to 24 hours ahead of time. Be aware of our reschedule/cancellation policy when you make your appointment to ensure you are not subject to any fees if you need to make changes.

To schedule your exam, you need your Prometric eligibility number. Your Prometric eligibility number is the same as your ACFE member number. Please note, you must receive approval from the ACFE before you can schedule your exams.

Have the following information available:

• Your name (Note that the name used to schedule your appointment must exactly match the name on the identification you will be showing at the time of your appointment.)
• Your phone number
• Your mailing address
• Your email address
• The name of the exam you wish to schedule

Your Prometric eligibility number is the number you will use to schedule your exam appointments. It tells the Prometric system which exams you are eligible to take and when you are allowed to take them. Your eligibility number will be provided by the ACFE when you have completed your exam application and have been approved to test (as well as when you have been approved for retakes). It is the same as your ACFE member number, but it will not be activated in Prometric’s system until the ACFE has provided authorization to Prometric. 

You will get a Prometric confirmation number every time you schedule an exam appointment (e.g., if you scheduled an appointment for all four exam sections, you would have four confirmation numbers). Prometric will send you an email with this number after you have successfully scheduled your appointment, and you will need to provide this number at the time of your exam appointment, regardless of whether you chose to use a testing center or remote proctoring. You will also need this number if you must cancel or reschedule your exam.

The confirmation email will also include your appointment information. Your appointment time will be listed in 24-hour format (e.g., 3:00 p.m. = 16:00 and 3:00 a.m. = 3:00). You may be subject to rescheduling fees if you schedule your appointment incorrectly.

If you are unable to find your confirmation number, you may contact Prometric or call 1-888-244-3729 (if you stay on the line, you will be connected with a customer service representative). The ACFE can also provide assistance if needed.

It depends on how much time you have left before your exam appointment. Our reschedule/cancellation policy is as follows:

• 30+ days before your scheduled appointment: There is no charge for changing or cancelling an exam appointment 30 days or more before a scheduled appointment.
• 3-29 days before your scheduled appointment: Changes made between 3 and 29 days are subject to a $35 fee, paid directly to Prometric at the time of the appointment change.
• Less than three days before your scheduled appointment: You may not reschedule an exam less than three days prior to your appointment. If you fail to show up for an exam or cancel within three days of a scheduled appointment, you will be subject to a $50 rescheduling fee (paid directly to the ACFE) and forfeiture of an exam attempt.

If you wish to change your exam plans and have already scheduled an appointment, you will need to reschedule it. Please be aware, however, that fees might apply depending on how much time remains before your scheduled appointment.

To reschedule an exam appointment, go to Prometric's ACFE website. Click on the “Reschedule” link in the left-hand sidebar that is listed under the testing method you want, not the testing method you originally chose (e.g., if you wish to change your testing center appointment to a remote proctoring one, click on the “Reschedule” link listed under “Remotely Proctored Exam”). You will need the confirmation number that Prometric emailed you after you scheduled your initial exam appointment and the first four characters of your last name.

When you arrive at the testing center, you will be provided access to a locker where you can store personal items. See the test center regulations for information on what is and is not permitted in the actual testing room and click here for a list of pre-approved accommodation-related items permitted at testing centers.

Please contact Prometric directly if you have any specific questions about permissible items.

Prior to beginning your exam, you and your testing environment will undergo a security scan. Before and during your exam, the proctor will look for signs of security violations or unauthorized materials. You are prohibited from using notes, study tools or outside assistance of any kind during your exam, as well as recording or capturing exam content. You may not leave the testing area for any period of time unless you have received approval from your proctor or been granted a testing accommodation by the ACFE. If the proctor detects or suspects a violation, you might not be permitted to test, your exam session may be terminated and you will be subject to disciplinary action by the ACFE.

Prometric takes exam security very seriously and wants to ensure that all candidates, whether remote or in-person, are subject to the same high standards. Their checks for remote proctoring are very thorough and include a full scan of the room where you are testing, your desk/table area, your chair, the floor around you, your arms and hands, pockets and more. You will not be permitted to wear jewelry or have any notes or electronic devices near you. You might be asked to remove or cover nearby clutter with a blanket or sheet.

To ensure a smooth testing experience, we recommend clearing out your testing area prior to your appointment. Remove any papers, books, envelopes or other materials completely from your testing area. It is also important to make sure you have a flat surface to test on, an actual stool or chair and a private room with four walls and a door. You will not be able to complete the environmental check if your testing area includes glass walls and uncovered windows. Before scheduling a remotely proctored exam, please review the video below.

If you do not feel comfortable with these requirements or are unable to successfully meet them, a Prometric testing center might be a better option for you. The ACFE will be happy to work with you to make sure your testing experience is as positive as possible while still adhering to testing industry best practices.

The CFE Exam application fee includes one remote proctoring attempt for each of the four CFE Exam sections. If you choose to take your exams at a testing center instead, you will be charged an additional $10 fee for each exam appointment. The same is true for retakes — the cost of a remote proctoring appointment is covered by the ACFE’s retake fee, but there will be an additional $10 charge if a testing center is used.

Prometric’s cancellation/rescheduling policy could also potentially result in fees, depending on the timing of any appointment changes:

• 30+ days before your scheduled appointment: There is no charge for changing or canceling an exam appointment 30 days or more before a scheduled appointment.
• 3–29 days before your scheduled appointment: Changes made between 3 and 29 days are subject to a $35 fee, paid directly to Prometric at the time of the appointment change.
• Less than three days before your scheduled appointment: You may not reschedule an exam less than three days prior to your appointment. If you fail to show up for an exam or cancel within three days of a scheduled appointment, you will be subject to a $50 rescheduling fee (paid directly to the ACFE) and forfeiture of an exam attempt.

We do not permit any scheduled breaks during the CFE Exam. If you have an emergency during your exam appointment that requires you to leave your workstation, you will be permitted one five-minute unscheduled break. However, you must obtain permission from your proctor before exiting the exam area, and you will be subject to security screening upon your return. Your exam timer will not stop running during this unscheduled break or during the security screening. Please also note that your exam will be terminated if you do not return within the allotted five minutes.

Exam scores are valid for five years from the date that you pass your final exam section. If you do not complete the certification process within those five years, your scores will expire, and you will be required to reapply for and pass the CFE Exam again.

The ACFE complies with the Americans with Disabilities Act (ADA), as well as any country-specific equivalent, and will provide reasonable accommodations for candidates with documented disabilities or special needs. If you require a testing accommodation, please contact us at ExamAccommodations@ACFE.com 30 to 60 days before you plan on taking your exam.

Prometric will email you a score report with your exam results within an hour of completing each exam section. Results can also be found in the Prometric score report portal after you enter your confirmation number and last name.

To ensure the integrity of the exam, we do not distribute incorrect responses to test takers.

You will have three attempts to pass each section of the CFE Exam. To pass, you must accurately answer at least 75% of the questions in each section.

If you are taking a 2021 or 2022 exam, you will be invoiced for a retake fee within 3–5 business days. Once payment is received, you will receive your new eligibility within 1–2 business days.

If you are taking a 2020 exam, we will contact you within 3–5 business days of your final exam submission with retake instructions, unless CFE Exam Review Course rules apply. All retakes will need to be scheduled through Prometric.

If you are a CFE Exam Review Course attendee, you will be contacted with your results within 1–2 business days after completing each exam section. You will need to pay a retake fee before you will be permitted to schedule a new exam appointment for any failed sections.

Score reports are available for candidates who have taken a 2021 or 2022 exam on or after December 8, 2021. Our software does not allow us to provide score reports for exams taken prior to this date or for any 2020 exams.

The retake fee for each failed exam section is $100. CFE Exam Review Course attendees will be granted a discounted retake fee of $50 for their first two failed attempts. Any additional attempts will be $100 each.

If you experience any technical problems with your exam, contact Prometric through their online chat service. You can speak with an agent directly by access the Prometric Help page and clicking the chat icon on the bottom right of the screen. Chat support will also be available at the top of the screen within the Proproctor software. All remote proctoring appointments include onboarding support from a live person who will be doing your security and environmental checks. This person will be able to provide additional guidance.

If you are unable to successfully complete your exam due to technical issues, you might need to reschedule your appointment. Please contact the ACFE for guidance and a new exam eligibility by emailing MemberServices@ACFE.com or call +1 (512) 478-9000 or (800) 245-3321. If you are unable to resolve your computer issues, you might need to schedule any remaining exam sections at a testing center.

For non-urgent issues, you can fill out a request for Prometric to contact you via their Contact Form web page.

For questions pertaining to scheduling and appointments, call 1 (888) 244-3729.

If you have any other concerns, you may contact the ACFE and we will reach out to our designated Prometric contact on your behalf.